Frequently asked questions
Answers to the questions researchers ask most about purity documentation, EU delivery, payment and storage. All products are supplied for laboratory research purposes only.
How do I know the purity is real?
Every peptide batch is tested by Janoshik Analytical, an independent third-party lab. The batch number, test date and measured purity are shown on the product page, and the full report is available in the lab results section.
Will my order clear customs in my country?
We ship from inside the European Union, so parcels stay within the single market and are not subject to import clearance. We have not had customs problems on EU shipments, and if a parcel is ever stopped it is covered by our Vital Guarantees reship.
What happens if my parcel is seized or lost?
It is covered by Vital Guarantees. If your parcel is not delivered within 10 working days, or is lost or stopped in transit, we reship it once, free, no questions asked.
Will my card statement mention peptides?
No. The billing descriptor on your statement does not mention peptides, the product name or the compound. Outer packaging is equally plain, with no product or brand markings.
Do the compounds survive shipping without refrigeration?
Yes. Our compounds are freeze-dried (lyophilised), which makes them stable at ambient temperature for the duration of transit. Refrigerate on arrival, and store reconstituted material at 2-8°C.
How should I store the vials?
Lyophilised vials should be stored at -20°C, away from light. Once reconstituted with bacteriostatic water, store at 2-8°C and use within the recommended window for that compound.
Where do you ship to, and what does it cost?
We dispatch from our warehouses in Spain and the Netherlands, depending on your location, with tracked shipping across the European Union, typically within 24 hours of confirmation. Average EU delivery is 1 to 3 business days. Shipping is a €10 flat rate and free on orders above €200.
What payment methods do you accept?
Orders can be completed via our secure online checkout (card, Apple Pay and Google Pay) or our crypto checkout gateway. All transactions are processed securely.
Are these products for human use?
No. All compounds sold by Vitality Peps are strictly for laboratory research purposes and are not intended for human or veterinary consumption.
Which payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, Google Pay and cryptocurrency (BTC, ETH and USDT).
How long does shipping take?
Orders leave our warehouses in Spain and the Netherlands within 24 hours after confirmation. Average EU delivery is 1 to 3 business days, and delivery outside Europe takes 5 to 10 business days.
Do you ship internationally?
Yes, we ship worldwide. Delivery outside Europe normally takes 5 to 10 business days. International customers are responsible for applicable customs duties and import fees.
What is your return policy?
Opened research compounds cannot be returned. Damaged or incorrect items are replaced without charge.
Do I need a licence to purchase?
Our peptides are sold strictly for in-vitro research. Buyers must confirm that products will not be used for human consumption and must follow local law.
Still have a question? Contact our team
For research purposes only. Not for human consumption. Nothing on this page describes an approved use of any compound.